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WE ANSWER YOUR DOUBTS

  • About us
  • Cookies
  • Dance and ballet
  • Return
  • Shipments and deliveries
  • Flamenco
  • Other
  • Order
  • Products
  • sasaki
  • We are a company that has more than 70 years of experience, being an obligatory point of reference within its sector. We are a family business that is currently led by the second generation and the third is about to start. We are artisans with our own workshops in Spain, our Menkes brand products are 100% made in Spain and handmade. We are driven by passion for the show and we are lovers of culture.   # ❤MisMenkes
  • We are admired and lovers of artisan products and Menkes has given us the confidence to run their website. Contact information:

  • In Menkes you can find all kinds of products related to show, dance and rhythmic gymnastics.

    Our sections are:

    • Dance: Articles for the study of dance. We represent the best international brands.
    • Flamenco: Flamenco shoes and clothing made by hand and with the effort to achieve perfection. We always try to give priority to handmade products and made in Spain such as Menkes flamenco shoes.
    • Rhythmic gymnastics: We are specialists in rhythmic gymnastics, official distributors of Sasaki, a brand recognized with international prestige, with the FIG (Federation International Gymnastic) standards
    • Show shoes: Theatrical, show and vintage footwear made by hand. We have a team of pattern makers and shoemakers who carry out unique works.
    • Theatrical costumes and tailoring: Our infrastructure and experience allow us to take on comprehensive projects or special assignments at any scale.
    • Costume rental: Rental of high quality costumes, period costumes, pets, among others, both for a party and for theater companies. 
    • Costumes and accessories: We have costumes and accessories of the best quality. Our suppliers are recognized brands such as Smiffys, Rubies, Widman and MOM.
    • Pets and animatronix: We make all kinds of pets according to the tastes of our clients.
  • We currently have physical stores in Barcelona, ​​Bilbao and Valencia. In addition, we have a wide network of distributors around the world.  Learn more through this link.
  • You can contact us via email menkes@menkes.es We will be delighted to assist you!
  • Cookies (cookies) are small files that store information on the mobile devices of Users who use our platform or our blog. Cookies are associated with the browser of a specific computer or device. Thanks to them, it is possible for Menkes to recognize Users' browsers after they have visited the Web for the first time, thus determining their browsing preferences and, based on that, evaluating them, being able to use them as indicators to improve our content and web browsing. For more information read our Cookies Policy
  • The table below includes the details, purpose, type and classes of cookies that we have implemented on our platform and our blog. For your understanding, it is necessary that you know the definition of own and third-party cookies: Third-party cookies: They are managed by other companies and installed from their computers and / or domains to the User's terminal equipment. Own Cookies: They are managed by our company and installed from our computers to the User's terminal equipment.
    cookie id Purpose Date of Expiry Own or third party Eco-responsible
    APISID Store user preferences and browsing information 2 years Third Google
    CONSENT Save proof of consent on existing cookies on the website. 20 years Third
    HSID Contains registration and encryption of the Google account ID 2 years Third Google
    LOGIN_INFO Technical cookie for content reproduction 2 years Third YouTube
    NID Store user preferences and information 4 months Third Google
    PREF It is installed when accessing with Google account and to stay connected in it 2 years Third YouTube
    SAPISID Technical cookie 2 years Third YouTube
    SID Technical cookie 2 years Third YouTube
    SSID Pick information 2 years Third Google
    VISITOR_INFO1_LIVE Track the videos viewed 5 months Third YouTube
    YSC Measures the video reproductions made by the user Session cookie Third YouTube
    icl_current_language Identify the user's language 24 hours First-party cookie Minister of Health
    LLCs Statistical purposes Session cookie Third Google
    s_gl Advertising Personalization Session cookie Third Google
    For more information read our Cookies Policy
    • I want to send my measurements, do you make made-to-measure shoes?
    On our website we do not accept the measurements due to the errors that may occur when not taking them correctly. We only accept measurements taken by our staff in our Menkes stores.
    • The product I'm interested in is out of stock, when will it be available?
    To know when the product you want will be available, send us an email to menkes@menkes.es so that we notify you when it is available.
    • I am looking for an item that is not on your website. Could you check its availability?
    Send us an email menkes@menkes.es and we help you find it. 
    • What is the difference of the ranges?
    At Menkes we work with 4 categories:
      Academic Pro 1 Professional Elite
    Made by hand X ✓ ✓ ✓
    First quality leather X ✓ ✓ ✓
    Sole Synthetic Synthetic  Stitched leather Double stitched leather sole
    Phillies ✓ ✓ ✓ ✓
    Top and buttress on the sole X X ✓ ✓
    Double stitched, filis and studded X X X ✓
    Cloves supplement X X X ✓
    Air chamber X X ✓ ✓
    Whole numbers and means ✓ ✓ ✓ ✓
     
    • I have doubts about my size, can you help me?
    We will be delighted to help you. Send us an email to menkes@menkes.es and we will give you an answer as soon as possible. Keep in mind that we work with sizes and half sizes.
    • What if I can't find my size? 
    Send us an email menkes@menkes.es and we help you find it. 
    • Can I choose the width of the shoe?
    We mainly work with 3 types of width: 
    • A: for thin skin
    • B: standard width
    • C: for “wide” feet
    In case you have questions or want to ask us a question, send us an email to menkes@menkes.es
    • I want the shoes without nails, how can I do?
    To choose your shoes without nails, you can visit our Urban Flamenco section, ideal shoes for the street. 
    • What company makes the shipment?
    The products will be sent through a third party, courier company or postal service, delivered at the address designated by the same. Normally, we use Fedex, UPS and Correos Express.  
    • Do you ship all over the world?
    We are a global company and we ship to all those countries where our transport agencies arrive. We will be happy to get our products to the place you want!  
    • What are the shipping costs?
    Shipping costs will depend on the type of product (weight and measurements) and places of origin and destination. You can know the cost when managing your order, prior to finalizing the acceptance of payment.   
    • ¿How much time does my order take to arrive?
    Pre-Order Orders Orders are processed upon receipt of the order and payment. As they are 100% artisan shoes and made entirely by hand, the waiting time is approximately 45 working days.   Orders Order These orders are processed upon receipt of the order and take approximately 7 business days.   
    • Where is my order?
    Each shipment that leaves our workshop has a tracking number associated with it. With that number you can contact the carrier or simply enter their website with the tracking number that we have provided and check where your order is located.   
    • How can I change the delivery address?
    You can modify the delivery address by contacting us through the following email: menkes@menkes.es  You can only modify the delivery address if we have not prepared it for shipment and, therefore, the carrier has not received all the information. In that case, you can contact the corresponding carrier when you receive the tracking data for your order. However, we cannot guarantee the modification.   
    • The transport company has not delivered the order to me, can you help me?
    If you have received the shipping confirmation and you still have not received your order, it is likely that they have not been able to locate you. We remind you that you can check the status of your order and the tracking data in the shipping confirmation email or through your account.
    • How can I manage the return of my order?
    You can manage the return of your order through your account. 
    • Standard Product Returns: The user will have the right to request returns of products that do not conform to the characteristics offered, in the case of standard products, not custom, when products have been delivered that do not correspond to what was requested, for example, due to errors in shipments or when there are deliveries that do not correspond in size, price, among others.
    You can also request the return of the product because it does not meet the customer's expectations. Now, all this, for standard products, not personalized.
    • Custom product returns
    Many of our products are handcrafted, made to measure, one by one and in a personalized way, so the right of withdrawal in the purchase of this type of product would not apply. In the sense of the above, it should be stated that once the product is ordered and paid for, it will begin to be manufactured, taking an approximate period of time. 45 working days from the effective receipt of the order and notifying the shipment once the product is ready. Although, the buyer user does have the right to returns when the rules of good faith apply. However, in order to regulate when the return applies or not, the user must be aware that, with regard to custom-made products: (1) Returns will not be accepted due to the interpretation that the customer may have imagined about the color of the product. Keep in mind that the color that appears on the screen does not always match that of the physical product made, so returns or exchanges will not be accepted for this reason. In case of doubt and before making the purchase, please contact our team to be able to verify the color, if applicable, by means of the following email: menkes@menkes.es. (2) When a product return is requested, in order to send a new unit, it will be essential to have received the returned product. (3) In the event that a return is requested due to a problem with the size or sizing, the return will be made once the indicated in the previous point 2 has been given and, for subsequent occasions, that is, subsequent returns of the same product, A photograph of the product will be requested to be sent by the user where the problem is highlighted or identified. Thus, in the event that the client requests several sizes of products to see which is the correct one, the amounts will not be refunded, charging for all the products purchased since they are also products that have been made to measure. (4) If there has been a first return of the product and the customer again manifests a problem with the new product in relation to the size, again, the same rule of the photography established in the previous point will apply. (5) For returns, the customer bears the shipping costs while Menkes will take care of shipping a new product at no additional cost when it is an error applicable or attributable to Menkes. Then the client must pay the cost applicable to the purchase and of which the client will have been previously informed. (6) In this case, as a purchasing User, you are not obliged to return the product in the original packaging, since it is understandable that the packaging must be opened to check the condition of the product, but you are obliged to return it in a packaging that guarantees its good condition; that is, the packaging used by the User for its return must not allow the item to suffer any depreciation. All this prior notice by email to Menkes at menkes@menkes.es through the withdrawal form available. (7) The User will bear the direct costs of the return of the goods and Menkes undertakes to return by the same payment method in which the transaction was paid the total amount of the invoice once the items have been received.   For more information, know our contracting conditions.   
    • What are the requirements to make a return?
    The user will have the right to request returns of products that do not conform to the characteristics offered, in the case of standard products (not tailored or personalized) when you have been delivered products that do not correspond to what was requested, for example, due to errors in shipments or when there are deliveries that do not correspond in size, price, among others.  You can also request the return of the product (except Menkes footwear, wigs, makeup and intimate hygiene products) because it does not meet the customer's expectations.  Returned products must be sent in the same conditions in which they are delivered, this includes their original packaging. No refund will be made if the product has been used beyond the mere opening of it.  The refund will be made once we have the product in possession and we have checked that it is in the same condition as it was delivered (Example: that it is in perfect condition, has not been used, has all the parts, etc.).   
    • How will I receive my refund?
    Once the return is approved, you will receive the amount through the payment method in which you made your purchase.  
    • Does the return / change of size cost?
    The return costs are borne by the customer except in cases of defect or defect.   
    • I have received a defective / broken product, what can I do?
    We are sorry that you have not received your order in perfect condition. To help you, contact us requesting the return through your account indicating this reason in the section. Include photos and images of it.  If the refund is applicable, we will refund the full amount paid for this item or if we have availability we will deliver a new product. You have 14 calendar days from when you received the order to make this claim. * Important: It is mandatory to notify us of the defect of the product and your intention to return it before resending the merchandise. Failure to do so could result in the return being denied.  
    • The products received are not the ones I ordered
    Sorry, possibly a packaging error. To give you a solution as soon as possible, we ask you to contact us requesting the return through your account, by email: menkes@menkes.es  
    • I need to cancel my order, is it possible?
    You can cancel your order if we have not prepared it for shipping or started to produce.  If it has been prepared and packaged, you can process the return when you receive your order. The term is 14 calendar days from delivery. You can find more information about how to process a return in the following link. The refund will be made once we receive the order and will only be for the items purchased. Keep in mind that the return costs (ex: postage) are borne by the customer except in cases of defect or defect.  
    • Can I change the size?
    You can change the size as long as we have not started to produce your order.  If you have received your shoe, you will have to pay for the return and shipping.  You can see the process of how to make a return in this link.  
    • How long does it take to make the refund?
    We will try to make the refund as soon as possible. Sometimes it may be delayed due to the time of the payment platform used.  The return will be made in the same payment method in which the order was placed and once we have received the product and we have checked that it is in the same condition as it was delivered.
    • I am interested in collaborating with you, how can I do?
    We would love to meet you! For this type of inquiry, please contact us through the following email: comunicacion@menkes.es and tell us your proposal.   
    • Is it possible to receive periodic information in my email with the latest news and offers from Menkes?
    Of course, we will be happy to be in touch! You just have to access the Newsletter, enter your data and you will receive information about the latest news, promotions and discounts.  
    • Do you have prices for companies, academies and schools?
    We have special prices for companies, academies, schools, producers. Write us an email at menkes@menkes.es with your request and we will be happy to help you.
    • What are cookies?
    Cookies (cookies) are small files that store information on the mobile devices of Users who use our platform or our blog.  Cookies are associated with the browser of a specific computer or device. Thanks to them, it is possible for Menkes to recognize Users' browsers after they have visited the Web for the first time, thus determining their browsing preferences and, based on this, evaluating them, being able to use them as indicators to improve our content and web browsing. For more information read our Cookies Policy
  • You can manage the return of your order through your account. You have 14 calendar days from when you received the order to make this claim. The return will be made in the same payment method in which the order was made, except for exceptions and artisan and personalized items.
  • In case you cannot do it through your account, you can send us an email to menkes@menkes.es.
  • The user will have the right to request returns of products that do not conform to the characteristics offered, in the case of standard products (not custom or personalized) when products that do not correspond to what was requested have been delivered, for example, by errors in shipments or when there are deliveries that do not correspond in size, price, among others. You can also request the return of the product (except Menkes footwear) because it does not meet the customer's expectations. Returned products must be sent in the same conditions in which they are delivered, this includes their original packaging. No refund will be made if the product has been used beyond the mere opening of it. The refund will be made once we have the product in possession and we have checked that it is in the same condition as it was delivered (Example: that it is in perfect condition, has not been used, has all the parts, etc.).
  • Once the return is approved, you will receive the amount through the payment method in which you made your purchase.
  • The return costs are borne by the customer except in cases of defect or defect.
  • We are sorry that you have not received your order in perfect condition. To help you, contact us requesting the return through your account indicating this reason in the section. Include photos and images of it. If the refund proceeds, we will refund the full amount paid for this item or if we have availability we will deliver a new product. You have 14 calendar days from when you received the order to make this claim. * Important: It is mandatory to notify us of the defect of the product and your intention to return it before resending the merchandise. Failure to do so could result in the return being denied.
  • The products will be sent through a third party, courier company or postal service, delivered at the address designated by the same. Normally, we use Fedex, UPS and Correos Express.
  • We are a global company and we ship to all those countries where our transport agencies arrive. We will be happy to get our products to the place you want!
  • Shipping costs will depend on the type of product (weight and measurements) and places of origin and destination. You can know the cost when managing your order, prior to finalizing the acceptance of payment.
  • Because we have a wide variety of products and the manufacturing or delivery times of suppliers are varied, the delivery times will depend on each online store. You can learn more through the following links: In addition, it will depend on whether it is an order:
    • Order: we currently have stock of the requested product.
    • Preorder: we must manufacture it or request it from the supplier.
  • You can modify the delivery address by contacting us through the following email: menkes@menkes.es You can only modify the delivery address if we have not prepared it for shipment and, therefore, the carrier has not received all the information. In that case, you can contact the corresponding carrier when you receive the tracking data for your order. However, we cannot guarantee the modification.
  • If you have received an email informing you of the shipment of your order with the transport, in it you will find a direct link to the tracking of your order. If you do not have this email, you can also track your shipment by accessing your account. In it, we will provide you with the carrier's data so that you can contact them directly and find out more precise information.
    • From which countries can I buy?
    We are a global company and we ship to all those countries where our transport agencies arrive. We will be happy to get our products to the place you want!
    • What payment options are available?
    You can pay for your purchase through the following forms of payment: 
    • Credit card
    • PayPal
    • Google Pay
    • My card has been declined, what is the reason? 
    Your card may be declined for any of the following reasons:
    • Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
    • The card could be expired. Check that your card does not exceed the validity date.
    • The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
    • Is your payment platform secure?
    We have a totally secure payment platform attached to reputable online trust seals at European level, which shows a commitment to responsibility, offering the best guarantees to our customers. In addition, we use the SSL encryption system, which confers total security to the transmission of data through the network, preventing any type of banking data from being saved. We use information security techniques generally accepted in the industry such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the User accepts that the provider obtains data for the purpose of the corresponding authentication of access controls. 
    • I can't finalize my order, can you help me?
    Email us at menkes@menkes.es and briefly tell us the error you have in the purchase process, if necessary attach a screenshot.  We will try to help you as soon as possible, within our customer service hours (Monday to Friday from 10 a.m. to 18 p.m. (CET), so that you can finish it successfully. 
    • How I can make sure I made my purchase?
    Once your order is placed, you will receive a confirmation email. If you haven't received it, check your "junk" or "spam" folder. If you can't find it there, contact us by email: info@menkes.es 
    • How can I download my invoice?
    You will be able to download the invoice once you receive the confirmation that your order has been shipped. You will find it in your account in the "My orders" section. If you need to make a modification to the data provided, you can contact us to rectify it. Contact us by email: info@menkes.es 
    • I want to send my measurements, do you make made-to-measure shoes?
    On our website we do not accept the measurements due to the errors that may occur when not taking them correctly. We only accept measurements taken by our staff in our Menkes stores.
    • The product I'm interested in is out of stock, when will it be available?
    To know when the product you want will be available, send us an email to menkes@menkes.es so that we notify you when it is available.
    • I am looking for an item that is not on your website. Could you check its availability?
    Send us an email menkes@menkes.es and we help you find it. 
    • What is the difference of the ranges?
    At Menkes we work with 4 categories:
      Academic Pro 1 Professional Elite
    Made by hand X ✓ ✓ ✓
    First quality leather X ✓ ✓ ✓
    Sole Synthetic Synthetic  Stitched leather Double stitched leather sole
    Phillies ✓ ✓ ✓ ✓
    Top and buttress on the sole X X ✓ ✓
    Double stitched, filis and studded X X X ✓
    Cloves supplement X X X ✓
    Air chamber X X ✓ ✓
    Whole numbers and means ✓ ✓ ✓ ✓
     
    • I have doubts about my size, can you help me?
    We will be delighted to help you. Send us an email to menkes@menkes.es and we will give you an answer as soon as possible. Keep in mind that we work with sizes and half sizes.
    • What if I can't find my size? 
    Send us an email menkes@menkes.es and we help you find it. 
    • Can I choose the width of the shoe?
    We mainly work with 3 types of width: 
    • A: for thin skin
    • B: standard width
    • C: for “wide” feet
    In case you have questions or want to ask us a question, send us an email to menkes@menkes.es
    • I want the shoes without nails, how can I do?
    To choose your shoes without nails, you can visit our Urban Flamenco section, ideal shoes for the street. 
    • What company makes the shipment?
    The products will be sent through a third party, courier company or postal service, delivered at the address designated by the same. Normally, we use Fedex, UPS and Correos Express.  
    • Do you ship all over the world?
    We are a global company and we ship to all those countries where our transport agencies arrive. We will be happy to get our products to the place you want!  
    • What are the shipping costs?
    Shipping costs will depend on the type of product (weight and measurements) and places of origin and destination. You can know the cost when managing your order, prior to finalizing the acceptance of payment.   
    • ¿How much time does my order take to arrive?
    Pre-Order Orders Orders are processed upon receipt of the order and payment. As they are 100% artisan shoes and made entirely by hand, the waiting time is approximately 45 working days.   Orders Order These orders are processed upon receipt of the order and take approximately 7 business days.   
    • Where is my order?
    Each shipment that leaves our workshop has a tracking number associated with it. With that number you can contact the carrier or simply enter their website with the tracking number that we have provided and check where your order is located.   
    • How can I change the delivery address?
    You can modify the delivery address by contacting us through the following email: menkes@menkes.es  You can only modify the delivery address if we have not prepared it for shipment and, therefore, the carrier has not received all the information. In that case, you can contact the corresponding carrier when you receive the tracking data for your order. However, we cannot guarantee the modification.   
    • The transport company has not delivered the order to me, can you help me?
    If you have received the shipping confirmation and you still have not received your order, it is likely that they have not been able to locate you. We remind you that you can check the status of your order and the tracking data in the shipping confirmation email or through your account.
    • How can I manage the return of my order?
    You can manage the return of your order through your account. 
    • Standard Product Returns: The user will have the right to request returns of products that do not conform to the characteristics offered, in the case of standard products, not custom, when products have been delivered that do not correspond to what was requested, for example, due to errors in shipments or when there are deliveries that do not correspond in size, price, among others.
    You can also request the return of the product because it does not meet the customer's expectations. Now, all this, for standard products, not personalized.
    • Custom product returns
    Many of our products are handcrafted, made to measure, one by one and in a personalized way, so the right of withdrawal in the purchase of this type of product would not apply. In the sense of the above, it should be stated that once the product is ordered and paid for, it will begin to be manufactured, taking an approximate period of time. 45 working days from the effective receipt of the order and notifying the shipment once the product is ready. Although, the buyer user does have the right to returns when the rules of good faith apply. However, in order to regulate when the return applies or not, the user must be aware that, with regard to custom-made products: (1) Returns will not be accepted due to the interpretation that the customer may have imagined about the color of the product. Keep in mind that the color that appears on the screen does not always match that of the physical product made, so returns or exchanges will not be accepted for this reason. In case of doubt and before making the purchase, please contact our team to be able to verify the color, if applicable, by means of the following email: menkes@menkes.es. (2) When a product return is requested, in order to send a new unit, it will be essential to have received the returned product. (3) In the event that a return is requested due to a problem with the size or sizing, the return will be made once the indicated in the previous point 2 has been given and, for subsequent occasions, that is, subsequent returns of the same product, A photograph of the product will be requested to be sent by the user where the problem is highlighted or identified. Thus, in the event that the client requests several sizes of products to see which is the correct one, the amounts will not be refunded, charging for all the products purchased since they are also products that have been made to measure. (4) If there has been a first return of the product and the customer again manifests a problem with the new product in relation to the size, again, the same rule of the photography established in the previous point will apply. (5) For returns, the customer bears the shipping costs while Menkes will take care of shipping a new product at no additional cost when it is an error applicable or attributable to Menkes. Then the client must pay the cost applicable to the purchase and of which the client will have been previously informed. (6) In this case, as a purchasing User, you are not obliged to return the product in the original packaging, since it is understandable that the packaging must be opened to check the condition of the product, but you are obliged to return it in a packaging that guarantees its good condition; that is, the packaging used by the User for its return must not allow the item to suffer any depreciation. All this prior notice by email to Menkes at menkes@menkes.es through the withdrawal form available. (7) The User will bear the direct costs of the return of the goods and Menkes undertakes to return by the same payment method in which the transaction was paid the total amount of the invoice once the items have been received.   For more information, know our contracting conditions.   
    • What are the requirements to make a return?
    The user will have the right to request returns of products that do not conform to the characteristics offered, in the case of standard products (not tailored or personalized) when you have been delivered products that do not correspond to what was requested, for example, due to errors in shipments or when there are deliveries that do not correspond in size, price, among others.  You can also request the return of the product (except Menkes footwear, wigs, makeup and intimate hygiene products) because it does not meet the customer's expectations.  Returned products must be sent in the same conditions in which they are delivered, this includes their original packaging. No refund will be made if the product has been used beyond the mere opening of it.  The refund will be made once we have the product in possession and we have checked that it is in the same condition as it was delivered (Example: that it is in perfect condition, has not been used, has all the parts, etc.).   
    • How will I receive my refund?
    Once the return is approved, you will receive the amount through the payment method in which you made your purchase.  
    • Does the return / change of size cost?
    The return costs are borne by the customer except in cases of defect or defect.   
    • I have received a defective / broken product, what can I do?
    We are sorry that you have not received your order in perfect condition. To help you, contact us requesting the return through your account indicating this reason in the section. Include photos and images of it.  If the refund is applicable, we will refund the full amount paid for this item or if we have availability we will deliver a new product. You have 14 calendar days from when you received the order to make this claim. * Important: It is mandatory to notify us of the defect of the product and your intention to return it before resending the merchandise. Failure to do so could result in the return being denied.  
    • The products received are not the ones I ordered
    Sorry, possibly a packaging error. To give you a solution as soon as possible, we ask you to contact us requesting the return through your account, by email: menkes@menkes.es  
    • I need to cancel my order, is it possible?
    You can cancel your order if we have not prepared it for shipping or started to produce.  If it has been prepared and packaged, you can process the return when you receive your order. The term is 14 calendar days from delivery. You can find more information about how to process a return in the following link. The refund will be made once we receive the order and will only be for the items purchased. Keep in mind that the return costs (ex: postage) are borne by the customer except in cases of defect or defect.  
    • Can I change the size?
    You can change the size as long as we have not started to produce your order.  If you have received your shoe, you will have to pay for the return and shipping.  You can see the process of how to make a return in this link.  
    • How long does it take to make the refund?
    We will try to make the refund as soon as possible. Sometimes it may be delayed due to the time of the payment platform used.  The return will be made in the same payment method in which the order was placed and once we have received the product and we have checked that it is in the same condition as it was delivered.
    • I am interested in collaborating with you, how can I do?
    We would love to meet you! For this type of inquiry, please contact us through the following email: comunicacion@menkes.es and tell us your proposal.   
    • Is it possible to receive periodic information in my email with the latest news and offers from Menkes?
    Of course, we will be happy to be in touch! You just have to access the Newsletter, enter your data and you will receive information about the latest news, promotions and discounts.  
    • Do you have prices for companies, academies and schools?
    We have special prices for companies, academies, schools, producers. Write us an email at menkes@menkes.es with your request and we will be happy to help you.
    • What are cookies?
    Cookies (cookies) are small files that store information on the mobile devices of Users who use our platform or our blog.  Cookies are associated with the browser of a specific computer or device. Thanks to them, it is possible for Menkes to recognize Users' browsers after they have visited the Web for the first time, thus determining their browsing preferences and, based on this, evaluating them, being able to use them as indicators to improve our content and web browsing. For more information read our Cookies Policy
    • From which countries can I buy?
    We are a global company and we ship to all those countries where our transport agencies arrive. We will be happy to get our products to the place you want!
    • What payment options are available?
    You can pay for your purchase through the following forms of payment: 
    • Credit card
    • PayPal
    • Google Pay
    • My card has been declined, what is the reason? 
    Your card may be declined for any of the following reasons:
    • Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
    • The card could be expired. Check that your card does not exceed the validity date.
    • The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
    • Is your payment platform secure?
    We have a totally secure payment platform attached to reputable online trust seals at European level, which shows a commitment to responsibility, offering the best guarantees to our customers. In addition, we use the SSL encryption system, which confers total security to the transmission of data through the network, preventing any type of banking data from being saved. We use information security techniques generally accepted in the industry such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the User accepts that the provider obtains data for the purpose of the corresponding authentication of access controls. 
    • I can't finalize my order, can you help me?
    Email us at menkes@menkes.es and briefly tell us the error you have in the purchase process, if necessary attach a screenshot.  We will try to help you as soon as possible, within our customer service hours (Monday to Friday from 10 a.m. to 18 p.m. (CET), so that you can finish it successfully. 
    • How I can make sure I made my purchase?
    Once your order is placed, you will receive a confirmation email. If you haven't received it, check your "junk" or "spam" folder. If you can't find it there, contact us by email: info@menkes.es 
    • How can I download my invoice?
    You will be able to download the invoice once you receive the confirmation that your order has been shipped. You will find it in your account in the "My orders" section. If you need to make a modification to the data provided, you can contact us to rectify it. Contact us by email: info@menkes.es 
  • We are a global company and we ship to all those countries where our transport agencies arrive. We will be happy to get our products to the place you want!
  • You can benefit from a discount as long as it is valid. Include the coupon code in the cart summary, in the "Coupons and discounts" section.
  • You can pay for your purchase through the following forms of payment:
    • Credit card
    • Bizzum
    • PayPal
    • Google Pay
  • Your card may be declined for any of the following reasons:
    • Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
    • The card could be expired. Check that your card does not exceed the validity date.
    • The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
  • We have a totally secure payment platform attached to reputable online trust seals at European level, which shows a commitment to responsibility, offering the best guarantees to our customers. In addition, we use the SSL encryption system, which confers total security to the transmission of data through the network, preventing any type of banking data from being saved. We use information security techniques generally accepted in the industry such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the User accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.
  • We are a company that has more than 70 years of experience, being an obligatory point of reference within its sector. We are a family business that is currently led by the second generation and the third is about to start. We are artisans with our own workshops in Spain, our Menkes brand products are 100% made in Spain and handmade. We are driven by passion for the show and we are lovers of culture.   # ❤MisMenkes
  • We currently have physical stores in Barcelona, ​​Bilbao and Valencia. In addition, we have a wide network of distributors around the world.  Learn more through this link.
  • You can contact us via email menkes@menkes.es We will be delighted to assist you!
    • From which countries can I buy?
    We are a global company and we ship to all those countries where our transport agencies arrive. We will be happy to get our products to the place you want!
    • What payment options are available?
    You can pay for your purchase through the following forms of payment: 
    • Credit card
    • PayPal
    • Google Pay
    • My card has been declined, what is the reason? 
    Your card may be declined for any of the following reasons:
    • Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
    • The card could be expired. Check that your card does not exceed the validity date.
    • The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
    • Is your payment platform secure?
    We have a totally secure payment platform attached to reputable online trust seals at European level, which shows a commitment to responsibility, offering the best guarantees to our customers. In addition, we use the SSL encryption system, which confers total security to the transmission of data through the network, preventing any type of banking data from being saved. We use information security techniques generally accepted in the industry such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the User accepts that the provider obtains data for the purpose of the corresponding authentication of access controls. 
    • I can't finalize my order, can you help me?
    Email us at menkes@menkes.es and briefly tell us the error you have in the purchase process, if necessary attach a screenshot.  We will try to help you as soon as possible, within our customer service hours (Monday to Friday from 10 a.m. to 18 p.m. (CET), so that you can finish it successfully. 
    • How I can make sure I made my purchase?
    Once your order is placed, you will receive a confirmation email. If you haven't received it, check your "junk" or "spam" folder. If you can't find it there, contact us by email: info@menkes.es 
    • How can I download my invoice?
    You will be able to download the invoice once you receive the confirmation that your order has been shipped. You will find it in your account in the "My orders" section. If you need to make a modification to the data provided, you can contact us to rectify it. Contact us by email: info@menkes.es 
  • We are a global company and we ship to all those countries where our transport agencies arrive. We will be happy to get our products to the place you want!
  • You can pay for your purchase through the following forms of payment:
    • Credit card
    • Bizzum
    • PayPal
    • Google Pay
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